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Return & RMA Policies |
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All returns for a refund are subject to a 15% restocking
fee.
Removal or alteration of a product's serial number or serial
number sticker will automatically void your KC TechHeads Return
Policy. Products that are returned to KC TechHeads with a
missing, damaged or altered serial number will be refused RMA
service and returned to you.
Table Of Contents
KC TechHeads Return Policies
Limited 15/30-Day Return Policy
Limited Non-Refundable 30-Day Return
Policy
Processors (CPUs) Return Policy
Desktop PC, Notebook, and Tablet PC
Return Policy
Software Return Policy
Manufacturer’s Warranties
LCD Display Return Policy
Additional RMA Terms
Physical Damage Policy
Limited 30-Day Return Policy
- Return for refund within: 15 days
- Return for replacement within: 30 days
This is our Detailed Limited 30-Day Return Policy. Items
covered by this policy (products for which KC TechHeads states "This
item may be returned for a replacement or refund within 30 days
only") must be returned to KC TechHeads within 30 days
of the invoice date for this policy to apply. Additional
coverage, if any, is provided solely by the product's
manufacturer (as indicated by such manufacturer).
Limited Non-Refundable 30-Day Return Policy
- Return for refund within: non-refundable
- Return for replacement within: 30 days
This is our Detailed Limited Non-Refundable 30-Day Return
Policy. Products that state "This item is covered by KC
TechHeads Non-Refundable 30-Day Return Policy", or items
labeled as “Non-refundable” (or similar labeling) must be
returned to KC TechHeads within 30 days of the invoice
date for this policy to apply. Products covered by this return
policy may only be returned for a replacement of the same item.
Processors (CPUs) Return Policy
- Return for refund within: 7 days
- Return for replacement within: 30 days
This is our Detailed Processor (CPU) Return Policy.
Physically damaged CPUs cannot be returned to KC TechHeads.
Processors returned beyond 7 days may be subject to a 25%
restocking fee.
Improper installation of CPU fans and/or improper clocking may
cause CPUs to chip. CPUs that are chipped, burnt or have
bent/broken pins are considered physically damaged and cannot be
returned for refund or replacement. Physical damage includes
(but is not limited to) improper handling and any other type of
damage sustained by irregular use.
KC TechHeads encounters bent pins regularly when inspecting
physically damaged CPUs. Forcing a processor into position will
not solve an installation problem and may void your KC TechHeads
return policy. Buyers requesting a refund may have to pay a 25%
restocking fee. KC TechHeads will not cross-ship replacement
CPUs.
Desktop PC, Notebook, and Tablet PC Return
Policy
- Return for refund within: non-refundable
- Return for replacement within: 30 days (defective items
only)
This is our Detailed Desktop PC, Notebook and Tablet PC
Return Policy. Under this policy all Desktop
PCs/Notebooks/Tablet PCs are non-refundable, and this supersedes
all other return policies. There are NO EXCEPTIONS to this
policy. Any Desktop PCs/Notebook/Tablet PC that is deemed
defective may be returned for a replacement within 30
days only, but a request for refund will not be granted.
If a Desktop PC/Notebook/Tablet PC is returned for a
replacement, but no problems are found, the Desktop
PC/Notebook/Tablet PC will be returned at your (the buyer's)
expense. You should be certain in your decision to purchase a
Desktop PC/Notebook/Tablet PC and must agree to this policy
before completing your order. By confirming your order, you
indicate your agreement to this policy.
A defective Desktop PC, Notebook, or Tablet PC that is returned
for a replacement may be repaired or replaced at KC TechHeads
discretion, unless otherwise required by law. We strive to
uphold our standard RMA processing time for these types of
items; however, in some situations the item must be sent to the
manufacturer for repairs. Unfortunately KC TechHeads cannot
expedite the RMA repair process in these situations, as we must
abide by the manufacturer's established processing time. If you
have a question regarding a Desktop PC, Notebook, or Tablet PC
RMA, please contact our
Customer Service Department.
Software Return Policy
- Return Retail Software for refund within: 30 days (must
be unopened)
- Return OEM Software for refund within: non-refundable
- Return Defective (Retail or OEM) Software for
replacement within: 30 days
This is our Detailed Software Return Policy.
Opened Retail or OEM software can only be returned for
replacement, and replacement RMAs will only be honored if
the returned software is defective or damaged.
Retail Boxed software may only be returned for refund within 30
days of the invoice date if the packaging is unopened and
factory sealed. No software returns will be accepted after 30
days.
OEM software is non-refundable once purchased and
delivered. OEM versions are intended for system builders only
and cannot be transferred to another PC once installed.
Purchasers of this software are required to comply with the
terms of the applicable
System Builder License, including responsibility for
providing all end-user support. KC TechHeads is not responsible
for system/software incompatibility, and incompatibility issues
do not qualify software as damaged or defective. Customers are
encouraged to contact the respective
software publisher for answers to technical questions, such
as minimum system requirements, prior to purchase.
Manufacturer's Warranties
- Return for refund within: non-refundable
- Return for replacement within: non-replaceable
KC TechHeads does not offer any express warranties. However,
many of the products available through KC TechHeads are covered
by Manufacturers' Warranties. If a product is covered by a
manufacturer's warranty, it will be stated on that product's web
page. Manufacturers' warranty details are typically available at
the manufacturer's website; click
here to see a list of the manufacturers whose items we
carry. Detailed manufacturer warranty information can also be
obtained for free by contacting our
Customer Service department. Please note that products in
this category are non-refundable unless otherwise
indicated.
Products that state "This item can be returned to the product
manufacturer only" must be returned directly to the product
manufacturer for repair or replacement, unless otherwise
required by law. For these items, the warranty policy provided
by the product manufacturer explicitly requires that any
returns, repairs etc. be requested and processed directly by the
consumer (or "end-user") of the item.
LCD Display Return Policy
- Return for refund within: non-refundable
- Return for replacement within: 30 days
- There must be a minimum of 8 dead pixels to declare an
LCD display defective and eligible for return.
KC TechHeads.com sells many products such as Notebooks and
Monitors that feature LCD (Liquid Crystal Display) screens. KC
TechHeads.com adheres to the dead-pixel policy that is observed
by the majority of our manufacturers. In order to declare any
product with an LCD screen "defective" and eligible for
replacement or refund through any applicable KC TechHeads.com
Return Policy, there must be a minimum of 8 (eight) dead LCD
pixels.
ADDITIONAL RMA TERMS
Physical Damage Policy
Physically damaged items cannot be returned to KC TechHeads.
Improper installation of CPU fans and/or improper clocking may
cause CPUs to chip. CPUs that are chipped, burnt or have
bent/broken pins are considered physically damaged and cannot be
returned for refund or replacement. Physical damage includes
(but is not limited to) improper handling and any other type of
damage sustained by irregular use.
KC TechHeads encounters bent pins regularly when inspecting
physically damaged CPUs. Forcing a processor into position will
not solve an installation problem and may void your KC TechHeads
return policy.
If you return any physically damaged item to KC TechHeads, the
item will be returned to you at your expense.
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